Spook

Andy Meacham: The first time the manager of Clock Family Restaurant in Zephyrhills offered Wilfred "Spook" Wyman a refill on his coffee, he was soundly rejected.

"He said, 'G– d— it, leave me alone,'" recalled Al Asenavage, 36. "It blew me away."

He learned that the cardinal rule of restaurant work – that one must give respect in order to receive it – did not always apply.

"With Spook," he said, "you had to give disrespect to get respect." Today, Asenavage considers Mr. Wyman his favorite customer ever.