Gloating

Ron Rosenbaum on Jeff Jarvis: I used to like Jeff Jarvis: I've never met him, but I felt I knew him from his blog, which I've read fairly regularly since he began blogging eloquently about 9/11. I've often enjoyed his opinions and, especially, his crankiness. I loved what he did to Dell when the company failed to fix his computer: He called it "Dell-Hell" and used his blog to mobilize the Dell-discontented multitudes to make the company pay attention to their "service" pledges. (He must have had flawless service in the Emirates lounge.)

What I liked about his blog was that it was personal and immediate. He's a natural at the form, with an ability to entwine his life and those of the rest of…